People, Process, Tools

Whether you have a specific area of operations to “fix” or if you want to understand the ways in which business growth will affect your operations, I can partner with you and your staff to understand and address your needs through review of your People, Process, Tools

PEOPLE

People are the key to the success of your business. They are the face of your business and do more than you may realize to make your business successful. Unfortunately, growth can get ahead of some employees.  Some might be able to rise to a new level of performance with mentoring and support, others may need to move to more suitable spot, and a few may no longer fit the needs of your business.

  How I can help:
-Mentoring staff at all levels of your organization
-Build on existing employee strengths, work to reduce skill deficits
-Create clarity about roles and responsibilities, ways to execute tasks
-Create a framework for employees - goals and key indicators of performance

PROCESS

Processes that once worked perfectly may now be inefficient at best or error prone and costly at worst. Tools, such as new computer applications, can automate and sometimes eliminate processes.

How I can help:
-Review processes for improvement opportunities, then update them
-Confirm alignment to Best Practice Processes
-Ensure existing technology capabilities are being leveraged to the fullest
-Identify areas which would benefit from more robust tool support or automation

TOOLS

Tools can ensure that your employees do their work efficiently, collaborate with others effectively and produce quality outputs that can be monitored. New tools usually require updates to processes.

How I can help:
-Identify gaps where technology can improve quality, efficiency or effectiveness
-Define requirements for new technology/tools, aligned to current needs and issues
-Implement new technology in a timely fashion, in the least disruptive way
-Leverage use of new technology by reviewing data, creating targeted reporting and Key Performance Indicators (KPI’s)

By reviewing your current operations, focusing on people, process and tools,  I can identify the improvement opportunities, develop an action plan and then collaborate with you and your employees to implement those improvements to take your operations to the top.